RETURNS & EXCHANGE
Products from Chalo are meant to make you smile and elevate your everyday. If they don't, we haven't done something right. If you are not completely satisfied with your purchase, please reach out!
Learn more about our return and exchange policy below.
RETURNS & EXCHANGE
We’re a small, homegrown brand, and each pair of Chalo's is made in small batches with a whole lot of love—from our family-owned tannery and factory to your doorstep. Because of this, we try to produce thoughtfully and avoid unnecessary waste.
Returns don’t just come back to us—they travel again—so we always encourage finding the right fit the first time.
That said, we want you to love your pair. If something isn’t quite right, we’re here to help.
OUR POLICY
To be eligible for a return, exchange, or store credit, items must be unused and returned in the same condition you received them, within 14 days of delivery.
Original packaging is appreciated, but not essential.
Returns
You can return your order for a refund or store credit. If you would like to make a return, we’re happy to provide you with a return label. The cost of the return shipment will be deducted from your refund amount. Return labels typically cost €15.0, depending on your location and prevailing shipping rates.
Refunds are processed back to your original payment method once the return has been received and inspected.
Exchanges
Not the right fit? We completely understand.
We offer one exchange per order to help you find your perfect fit. We’re always happy to guide sizing before or after your order.
Exchanges are intended for reasonable size adjustments (for example, moving up or down by one size). In cases where there is a significant size difference, we may process this as a return instead.
For any additional exchanges, applicable shipping and duties will need to be covered by the customer.