RETURNS & EXCHANGE
Products from Chalo are meant to make you smile and elevate your everyday. If they don't, we haven't done something right. If you are not completely satisfied with your purchase, please reach out!
Learn more about our return and exchange policy below.
RETURNS & EXCHANGE
We’re a small, homegrown brand, and each pair of Chalo's is made in small batches with a whole lot of love—from our family-owned tannery and factory to your doorstep. Because of this, we try to produce thoughtfully and avoid unnecessary waste.
Returns don’t just come back to us—they travel again—so we always encourage finding the right fit the first time. As a small brand, every return has a real impact, on both cost and waste.
That said, we want you to love your pair. If something isn’t quite right, we’re here to help.
OUR POLICY
To be eligible for a return, exchange, or store credit, items must be unused and returned in the same condition you received them, within 14 days of delivery.
Items must be returned in their original packaging.
Returns
You can return your order for a refund or store credit. If you would like to make a return, we’re happy to provide you with a return label. All returns incur a fee of €15.0, which will be deducted from your refund.
Refunds are processed back to your original payment method once the return has been received and inspected.
Note: fees may be adjusted in line with changes in logistics and shipping costs, depending on your location.
Exchanges
Not the right fit? We completely understand.
We offer one exchange per order to help you find your perfect fit. We’re always happy to help with sizing guidance if you have any questions.
Exchanges are intended for reasonable size adjustments (for example, moving up or down by one size). In cases where there is a significant size difference, we may process this as a return instead.
For orders shipped outside the US, EU, and India, a shipping fee applies to all exchanges, including the first.
For any additional exchanges, applicable shipping and duties will need to be covered by the customer, regardless of location.